Palauttaminen
Returns
- Submit a return notification by email to myynti@hockeybase.fi. The return notification must be made within 14 days of receiving the product.
Remember to list all product that are returned, Please!
- Pack the products carefully: preferably using the same packaging in which it was delivered. Include the completed return form or a handwritten note containing the returnee's contact information, reason for return, returned products, order number, and the original packing slip for the returned items.
Do not make any markings on the product's original retail packaging! The retail packaging must be protected during transit; for example, Posti's customer return stickers must not be affixed directly to the retail package.
- In Finland - Take the package to a Posti service point using the code 632974 — Returns are sent via Posti Customer Return (Asiakaspalautus), so bring the package to a Posti location and inform them that it is a customer return for Hockey Base. The contract code is 632974. The return shipment must be made within 14 days of submitting the return notification
Returns are directed to:
Hockey Base Verkkokauppa
Sarkatie 1
01720 Vantaa
Contract number: 632974
Always request a return receipt from Posti and keep it until the refund has been credited to your account.
4. International Returns: For international returns, the customer is always responsible for all return shipping. Please use the address above.
Important Notes
Please note that uncollected orders do not constitute a customer return!
If you wish to return a package that has arrived at Posti, you must follow the steps above: collect the package at Posti and state that you wish to send it back as a customer return.
We charge a €15 handling fee for uncollected packages.
You can also return products to one of our stores. Orders delivered by mail can also be returned to the nearest store. Remember to send an email about the return before returning the order.
Return processing usually takes 14 days.
Refunds are issued to the original payment method. Shipping costs will be added to the refunded amount if you return all ordered products.
14-Day Right of Withdrawal
When ordering products from the online store, you have a 14-day right of withdrawal in accordance with the Consumer Protection Act, starting from the day you receive the package. See detailed return instructions below.
The right of withdrawal does not apply to products whose opened packaging cannot be resold for safety or hygiene reasons.
To exercise your right of withdrawal, products must be returned unused, in saleable condition, and in their original packaging. Any original tags and seals must be intact.
Product returns must be made according to the instructions provided on this page.
The return notification must be made within 14 days of receiving the product. The returned product must be sent back within 14 days of notifying us of your intent to return. The product must be well packaged and returned in the same condition as received. If the product is not in like-new condition, we reserve the right to charge the customer an amount corresponding to the reduction in product value.
Some products do not have a right of return under the Consumer Protection Act once the customer has confirmed the order. This restriction is based on Chapter 6, Section 16 of the Consumer Protection Act.
Return Restrictions
Hygiene Products
The right of withdrawal does not apply to products whose opened packaging cannot be resold for health or hygiene reasons. Examples of such products include detergents, creams, and underwear.
Damaged or Used Products
If the returned product has been used more than necessary to test its features and functionality, we reserve the right to charge the customer an amount corresponding to the reduction in value. The reduction in value is evaluated on a case-by-case basis. If it is not possible to return the product in like-new condition, please contact our customer service immediately at myynti@hockeybase.fi, and they will decide if the product in question can be returned.
Returning Bundle Offers
Please note that individual products cannot be removed from a bundle offer. If you wish to return only one product from a bundle, the bundle offer becomes void. Please contact customer service before returning any products: myynti@hockeybase.fi.
Return Shipping Costs
- Domestic Returns (Finland): Customer returns from Finland are free of charge for consumer customers, unless the return cannot be delivered using standard postal methods. In such cases, the customer is responsible for the return costs, unless the return is due to a manufacturing defect or an error caused by Hockey Base's online store.
- International Returns: For international returns, the customer is always responsible for all return shipping costs and risks, including loss of shipment.
- Business Customers: Business customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or an error caused by the online store.
Claims and Complaints
Claims regarding the order and delivery must be submitted to our customer service within seven (7) days of receiving the order. The customer is obligated to inspect the shipment and read the instructions before taking the product into use.
However, under the Consumer Protection Act, consumer customers have two (2) months from detecting a defect to report it.
If a defect appears after taking the product into use, please contact our customer service. Send your complaint by email to myynti@hockeybase.fi. To make the processing as smooth as possible, please include:
- Order number
- Product brand and model
- Photo of the product nameplate/label
- Copy of the receipt (for warranty purposes)
- Explanation of the defect along with photos/video
- Your contact details: Name, address, email, and phone number
Errors regarding orders or billing must be reported to customer service at myynti@hockeybase.fi.
Hockey Base is not liable for indirect damages caused by delays or errors in product delivery. Responsibility for damage to goods transfers to the buyer upon delivery.
Other Applicable Terms
Specific products may be subject to special terms mentioned alongside the product description in the online store. Product-specific terms apply primarily to the sale of that product if there is a conflict between product-specific terms and general distance-selling terms.